Sitequest Hosting

Terms of Service

§ 1 Scope and provider

These Terms of Service (“Terms”) govern all services provided by:

Sitequest e.K.
Carlo Schulz
Uhlandstraße 23
75223 Niefern-Öschelbronn
Email: hi@site.quest
Commercial register: Amtsgericht Mannheim, HRA 710248
VAT ID: DE326316631

(hereinafter referred to as “Sitequest”, “we”, “us”, or “our”)

By creating an account or using our services, you (“Customer”, “you”) agree to be bound by these Terms, our Acceptable Use Policy, and our Privacy Policy. If you do not agree, you may not use our services.

These Terms apply to all services offered through our platform, including but not limited to virtual private servers (VPS), domain registration and management, and related hosting services.

§ 2 Definitions

  • Services — The hosting, server, domain registration, and related services provided by Sitequest through our platform.
  • Platform — The Sitequest website, control panel, APIs, and any associated tools or interfaces.
  • Account — The user account created by the Customer to access and manage the Services.
  • Content — Any data, files, applications, websites, or other material stored, transmitted, or made accessible through the Services.

§ 3 Account registration and obligations

To use our Services, you must create an Account. You must be at least 18 years old or of legal age in your jurisdiction. By registering, you represent that the information you provide is accurate, complete, and current.

You are responsible for:

  • Maintaining the security of your Account, including authentication credentials (passkeys, email access).
  • All actions taken through your Account, whether or not authorized by you.
  • Notifying us immediately if you suspect unauthorized use of your Account.
  • Keeping your contact information (especially your email address) accurate and up to date.

We reserve the right to refuse registration or to terminate Accounts at our discretion if information provided is found to be inaccurate or incomplete.

§ 4 Services

4.1 Virtual private servers (VPS)

We provide virtual private servers through our infrastructure partner 24fire GmbH. Servers are provisioned in data centers in Germany and the Netherlands. Server availability, specifications, and pricing are as listed on our Platform at the time of order.

You are solely responsible for the content hosted on and traffic generated by your server. You must comply with all applicable laws and our Acceptable Use Policy.

4.2 Domain registration

We provide domain name registration and management services as a reseller of Hosting Concepts B.V. (Openprovider), an ICANN-accredited registrar. Domain registration is subject to the applicable registry policies and ICANN regulations.

By registering a domain, you agree that:

  • The domain name and its use will not infringe upon or violate the rights of any third party, including trademark and intellectual property rights.
  • The registration data you provide (name, address, email, phone) must be accurate, complete, and kept up to date at all times.
  • You are subject to the Uniform Domain Name Dispute Resolution Policy (UDRP) and any applicable dispute resolution procedures.
  • Your registration data may be transmitted to the responsible domain registry and may be published or made accessible via WHOIS/RDAP as required by ICANN policies and registry regulations.
  • You will cooperate with transfer requests and will not unreasonably delay or reject outgoing transfers.

Domain registrations are subject to availability and may be refused by the registry or registrar without stating reasons.

4.3 Availability

We endeavour to provide the Services with high availability but do not guarantee uninterrupted or error-free operation. We reserve the right to perform maintenance, which may temporarily restrict access to the Services. Where possible, we will notify you of planned maintenance in advance.

§ 5 Acceptable Use Policy

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations of the Acceptable Use Policy may result in suspension or termination of your Services.

§ 6 Prices, payments, and billing

All prices displayed on our Platform include the applicable value-added tax (VAT) of 19% unless otherwise stated. We reserve the right to change prices at any time. Price changes do not affect services already paid for.

Payments are processed through our payment provider Mollie B.V. We accept the payment methods available at checkout (credit card, PayPal, Apple Pay, Google Pay, and others as available).

Services operate on a prepaid basis. VPS services must be renewed before their billing period expires. Domain registrations must be renewed before the domain expiration date. If payment is not received in time:

  • VPS services will be suspended and may be terminated after a grace period.
  • Domains that are not renewed before expiration will enter a standard registry redemption process. Additional fees may apply for late renewal or redemption.

Invoices are provided electronically through your Account and via our accounting provider sevDesk.

§ 7 Right of withdrawal

If you are a consumer within the meaning of § 13 BGB (German Civil Code), you have the right to withdraw from the contract within 14 days without giving a reason.

The withdrawal period is 14 days from the date of contract conclusion.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. email to hi@site.quest). You may use the model withdrawal form, but this is not mandatory.

Exceptions to the right of withdrawal:

  • Domain registrations: The right of withdrawal expires once the domain has been registered with the registry, as this constitutes a service that has been fully performed with your prior express consent and acknowledgment that you thereby lose your right of withdrawal (§ 356(4) BGB).
  • VPS services: If you have given your express consent for the service to begin before the end of the withdrawal period, the right of withdrawal expires once the server has been provisioned (§ 356(4) BGB).

In the event of a valid withdrawal, we will refund all payments received from you without undue delay and no later than 14 days from the date on which we received your withdrawal notification.

§ 8 Liability

We are liable without limitation for damages caused by intent or gross negligence, and for damages resulting from injury to life, body, or health.

In cases of simple negligence, we are only liable for breaches of material contractual obligations (cardinal obligations). In such cases, our liability is limited to the foreseeable, typical damages. Material contractual obligations are those whose fulfilment is essential to the proper execution of the contract and on whose compliance the Customer may regularly rely.

We are not liable for:

  • Loss of data, unless we have failed to perform our backup obligations (if agreed). You are responsible for maintaining your own backups.
  • Indirect or consequential damages, including lost profits, business interruption, or loss of information.
  • Failures of third-party services, including but not limited to upstream infrastructure providers, domain registries, or payment providers.
  • Content stored, transmitted, or made accessible by you through our Services.

The above limitations do not apply where liability is mandatory by law, including under the German Product Liability Act (ProdHaftG).

§ 9 Data protection

We process personal data in accordance with our Privacy Policy, which provides detailed information on how we collect, use, store, and protect your data in compliance with the General Data Protection Regulation (GDPR) and applicable German data protection law.

If you store or process personal data of third parties through our Services, you are the data controller for that data. You are responsible for ensuring that your use of the Services complies with the GDPR and all applicable data protection laws.

§ 10 Suspension and termination

We may suspend or restrict your access to the Services immediately if:

  • You violate these Terms, the Acceptable Use Policy, or applicable law.
  • We receive a valid legal order or request from a competent authority.
  • Your use of the Services poses a risk to the security, integrity, or availability of our infrastructure or other customers.
  • Payment is overdue.

You may terminate your Account at any time through the account settings in our Platform. Upon termination:

  • Active VPS services will remain available until the end of the current paid period, then be deleted.
  • Domains will remain registered until their expiration date. You may transfer them to another registrar.
  • We will retain data as required by law (e.g. invoices under § 147 AO for 10 years).

We may terminate the contract with a notice period of 30 days. In cases of material breach, we may terminate with immediate effect.

§ 11 Intellectual property

All intellectual property rights in the Platform (including software, design, trademarks, and documentation) belong to Sitequest or its licensors. You are granted a limited, non-exclusive, non-transferable right to use the Platform for the purpose of accessing the Services.

You retain all rights to your Content. By using the Services, you grant us only the technical rights necessary to provide the Services (e.g. storing and transmitting your data).

§ 12 Force majeure

We are not liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to: natural disasters, power outages, internet or telecommunications infrastructure failures, DDoS attacks, government orders, pandemics, strikes, or failures of third-party suppliers.

§ 13 Changes to these Terms

We may amend these Terms at any time. We will notify you of material changes at least 30 days in advance via email or through the Platform. If you do not object to the changes within 30 days of notification, the amended Terms will be deemed accepted. We will specifically draw your attention to this consequence in the change notification.

If you do not agree with the changes, you may terminate the contract before the new Terms take effect.

§ 14 Dispute resolution

The European Commission provides an online dispute resolution platform at http://ec.europa.eu/odr. We are neither obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration body.

§ 15 Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, the mandatory consumer protection provisions of the country in which you reside shall apply in addition.

If you are a merchant (Kaufmann), a legal entity under public law, or a public-law special fund, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the registered office of Sitequest.

§ 16 Severability

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the invalid provision.

Last changed: 23.02.2026